About etech
About etech
Blog Article
Etech’s global centers – Onshore, Nearshore, and Offshore, have the capabilities to customize the solution that most effective in shape all of your current requirements. With Etech’s world-wide outreach, Etech is usually available to assist your prospects and provide regular Outstanding encounters.
A group of devoted leaders within the Speak to center marketplace who're captivated with generating a outstanding change for our
About us Etech provides upcoming-generation BPO answers. A global minority-owned enterprise, Etech has made and trademarked how to turn your info into strategic insights. Leveraging the strength of synthetic as well as human intelligence Etech boosts training and coaching to target essential behaviors developing enhanced purchaser encounters and shareholder value. Etech launched in 2003 with only 400 personnel and just one Get in touch with Centre in Nacogdoches, Texas.
Etech is definitely an omnichannel buyer engagement methods provider for several of the globe’s top and many respected brand names. The knowledge Etech has received across a variety of organization verticals makes it possible for us to repeatedly produce exceptional, individual shopper ordeals.
find out more daily life At Etech Etech believes in Operating difficult and taking part in challenging and strives to help make personnel truly feel empowered and self-assured in The work They are really doing.
At QEval, we’re focused on serving to contact facilities strengthen their efficiency as a result of obvious, actionable insights. Our general performance analytics studies offer you a in depth breakdown of agent activities, consumer interactions, and operational bottlenecks, so you can also make informed selections that lead to measurable improvements. With QEval, you don’t just get stories—you obtain the applications and proposals to act on them.
Etech’s ground breaking engineering solutions and skilled leaders realize your company desires and recognize the strategic insights your manufacturer really should travel final results.
✅ unforeseen Advantages over and above compliance You should not pass up this chance to rework your Speak to Middle functions! timetable a gathering with our gurus:
Metrics like deal with time, CSAT scores, resolution costs, and actionable insights are critical to good results in 2024. Gone are the times of focusing only on get in touch with quantity. Now, it’s about digging into the quality of Each and every interaction and driving true results. Ready to take your get in touch with center effectiveness to the following amount? Enroll at QEval College and ???? Listen to Shawndra’s whole Perception here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
whether or not it’s lessening simply call moments, improving agent efficiency, or boosting the general shopper expertise, our methods are developed to drive actual final results. prepared to see how QEval will make a change as part of your operations? Get hold of read more us currently to learn more. Call Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mix of care, trust and energy introduced into the small business is exactly what makes the tradition at Etech one of a kind. Our CEO routinely claims, “If we take care of our individuals, the quantities will look after by themselves.”
improving your Make contact with Heart’s overall performance doesn’t must be complicated. With QEval University, you’ll achieve use of important tools and schooling that provide correct, measurable enhancements in agent performance.
Meet Malisha, a shining star on our customer support team! From tackling jobs to experiencing fun team actions, Malisha is aware of how to help keep the stability amongst function and Enjoy. Her constructive Angle and workforce spirit make her a joy to operate with.
a gaggle of devoted leaders from the Speak to center industry who will be enthusiastic about building a outstanding big difference for our
Here's just some key attributes of what we provide: ✅ comprehensive insights into agent performance by means of extensive analytics
Report this page